This is Chelsea from Quicken. Thank you first for your kind words. It is great to hear these stories, especially from such a long-time customer like yourself.

I’m glad you had a positive support experience and got your issue quickly resolved. I’m not if sure you’ve tried out our Quicken Community to find answers or provide expertise to other like-minded users, but here is the URL:
http://quickencommunity.com/

Thanks again. Have a great holiday!

- Chelsea, Quicken